We’re Here to Listen – Patient Complaints Process
Your feedback matters. If you’re unhappy with any part of your care or service, please let us know. We’re here to help and improve.
How to Make a Complaint:
- Talk to Us – Speak to a staff member or manager directly. Most issues can be resolved quickly this way.
- Email or Write to Us – If you prefer, send us your complaint by email or letter.
- We’ll Acknowledge It – We’ll confirm we’ve received your complaint within 3 working days.
- We’ll Investigate – We aim to respond fully within 10 working days. If it takes longer, we’ll keep you informed.
- Your Feedback Helps Us Improve – We take all complaints seriously and use them to improve our services.
Need Help?
If you need support making a complaint, please ask a member of staff—we’re happy to help.
SWAN Primary Care Network
Chandler House,
Poolstock Lane,
Wigan,
WN3 5HL